Please send an email with your order number (you can find this in your email confirmation) and a description of the issue to ashmakesthings@gmail.com and I will get back to you as soon as I can.

Orders are usually shipped within 3-5 business days

All sales are final — Ash makes things does not accept returns.

Many of our products are handmade, which means that minor imperfections can happen. These small imperfections don’t affect the overall quality of the product.

That said, if you receive an item that is broken or clearly defective, please contact us within 7 days and we’ll happily arrange an exchange for the same item.

Please keep in mind:

• Exchanges are only offered for items that are broken or have significant flaws

• We do not accept exchanges for general wear, minor imperfections, or change of mind

• Photos will be required to assess the issue

Thank you for understanding and supporting Ash makes things! <3

You can reach us anytime via our contact page, Instagram or email. We aim to respond quickly.

Depending on where you're located, your country may charge local import taxes or duties when your package arrives. This varies by region and is outside of my control as the seller.

Because of that, I'm not able to cover or refund those charges. If you decide not to pay them and the package gets returned to me, I'm happy to refund you for the item itself once it arrives back safe and sound. Just not the original shipping.